There are two options for getting support for AIM:
1. Submit a ticket within our portal. With this same portal you can submit a ticket for any of our products and keep track of your ticket status...without trying to dig through emails. Our ticketing portal allows you to attach images/files/screenshots easily. If you cannot access this portal you will need a member of our staff to start an account for you.
https://help.bidpath.com/kb-tickets/new
2. A less popular option would be to email: support@bidpath.com